We caught up with Manpreet ‘Mini’ Sethi, Business Change Consultant at SA Health.

Manpreet 'Mini’ Sethi

Manpreet 'Mini’ Sethi

Business Change Consultant (EMR Projects), SA health

1. How did you get interested in IT/health informatics/digital health?

I was working as a rehabilitation clinical nurse consultant at Hampstead Rehabilitation Centre, a small satellite of Central Adelaide Local Health Network when the network’s electronic medical record (EMR) was introduced. I was made the EMR lead to support with change management and develop new workflows.

This got me interested in health informatics and EMRs. I loved the work and took a position as business change consultant with SA Health’s patient EMR Sunrise.

2. What have been your favourite aspects of working in this field?

While I do miss the patient contact side of nursing, I find this role satisfying because instead of looking after several patients in a shift or your own network, you are supporting the entire SA health system so the impact and contribution to the healthcare field is bigger.

Networking is great and we consult with many people. The future of health informatics is bright and there is so much to achieve to provide a better EMR system to our users and support our patient’s care in better ways.

3. What motivated you to get involved with the CHIA Program?

As a nurse, I understood and spoke clinical language so when I moved into health informatics, it was hard to adopt and understand ‘health tech’ talk. When attending meetings with analysts, developers, and reporting teams, I felt I needed to learn more and that I was not using the right language.

I was using clinical terminology and when giving my users a vision or alternatives, I needed to learn what was out there. I was learning on the job but wanted more formal health informatics education so I could excel.

I wanted to learn the right terminology and the right ways of working. So, while doing my Master of Health Administration, I chose health informatics as a subject. Then I heard about CHIA from colleagues who had done it and the broader view it gave. CHIAs at my workplace were supportive and encouraged me to do it.

4. What was your experience like when completing CHIA?

I would say that CHIA is not easy! It involved a lot of reading which can be hard to find time for, especially whilst also working full time and with a family, but I enjoyed it.

I completed my CHIA as part of an organisational sponsored group, where a cohort of us all completed the program at the same time. There was a Microsoft Teams channel with colleagues undertaking the credential which enabled us to support each other and clarify information. Having that moral support was great including motivating each other and talking about struggles. If there were questions while reading, people put them on the chat which really helped.

CHIA is based off the Australian Health Informatics Competency Framework and covers six domains within health informatics and digital health.

“With six broad domains, CHIA gave me such a good helicopter view of everything, and increased my curiosity to learn more.”

It’s not just about EMR systems. Health informatics and digital health is so vast – and CHIA gave me that broader view.

5. What benefits have you experienced after completing your CHIA credential?

I think there are many different benefits to CHIA. Firstly, I was able to have a formal health informatics certification, that is recognised by the field. I enjoy being part of the CHIA community, which has led me to become more involved in AIDH. I became a member of AIDH and have been able to attend conference where I met other CHIAs and continued my learning.

I think another advantage is the broader understanding CHIA gives you. When I am looking at one issue at work, I can view the problem through different lenses. Rather than just thinking through a clinical or EMR perspective, it provides you with a bigger landscape. I have also found that CHIA assisted me with project management skills and helped me get a job where I use project management tools from CHIA teachings.

I enjoy articles and workshops more now and feel I’m part of a community. My curiosity to learn more has risen because once you have some understanding, you want to know more, read more, and talk to people.

6. Any advice to others interested in completing the certification?

There are a few things I would recommend. As the exam date comes closer, doing more weekend reading is advisable.

Don’t leave your first exam attempt until the last day of your access as you can have two attempts. People often pass in the second attempt since they know what to expect and are more familiar with time limits.

You can overthink answers so it’s important to keep progressing otherwise you can run out of time. So don’t spend too much time on each, overthinking different scenarios. I would recommend focusing on the keywords in the questions and responses to assist in understanding the question.

My final piece of advice is to start your recertification journal as soon as you have passed the examination! Record CPD points as soon as you read material or attend events to avoid having to catch up later.